Privacy Policy

1 Introduction

Kurrentt (“we”, “us”, “our”) is a follow-up and revenue-recovery service for residential solar installers, operated as a sole trader in Australia, operating under the registered business name Kurrentt. You can reach us any time at info@kurrentt.com.

This policy sets out how we handle the personal information we collect from website visitors and from the clients we work with. We are committed to protecting your privacy and to handling your information openly and responsibly.

2 What personal information we collect

From website visitors

When you complete our audit enquiry form, we collect:

• Your name
• Your business name
• Your email address
• Your phone number
• Your approximate monthly lead volume

From clients during service delivery

When you engage us to run your follow-up, we are given access to the business information needed to operate the agreed service, which may include:

• Your lead records
• Your CRM contacts
• Your customers’ contact details
• Your calendar, to book appointments

This information is used solely to operate the follow-up service you have asked us to run.

3 How we collect it

We collect personal information directly from you — when you submit our enquiry form, or when you contact us by email, phone or message.

For clients, we also collect information through the access you authorise during onboarding, so we can connect to the systems needed to deliver the service.

4 Why we collect it

We collect personal information so we can:

• Arrange and conduct your free pipeline audit;
• Deliver the lead follow-up and revenue-recovery service;
• Communicate with you about the service; and
• Meet our legal obligations.

5 How we store and protect it

Your information is stored securely using reputable third-party hosting and software platforms, each governed by their own privacy policies.

We limit access to authorised personnel only, and we apply reasonable technical and organisational measures to protect your information against misuse, interference, loss, and unauthorised access, modification or disclosure.

6 Disclosure

We do not sell, rent, share or disclose your personal information to third parties, except:

• Where it is necessary to operate the service through the platforms named above; or
• Where we are required or authorised to do so by Australian law.

7 Website analytics

Our website may collect anonymous, non-personal usage data such as page views and traffic sources through standard analytics tools. This information is aggregated and cannot identify you individually. We do not use third-party advertising trackers, and we do not sell browsing data.

8 Client data ownership

Any data we access to deliver the service remains the client’s property at all times. We use it only to recover and book the client’s own leads. We never repurpose it for any other use, and we delete it within 30 days of a written request following the end of the engagement.

9 Data retention

We keep website enquiry data for up to 12 months. Client operational data is kept for the duration of the engagement and deleted within 30 days of a written termination request.

10 Accessing and correcting your information

You may request access to, correction of, or deletion of your personal information at any time by emailing info@kurrentt.com. We will respond within 30 days.

11 Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first at info@kurrentt.com so we can try to put it right.

If your complaint is not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

12 Changes to this policy

We may update this policy from time to time. The current version, and its effective date, are always shown on this page.

13 Effective date

This policy is effective from June 2026.